Graduate by Hilton Richmond

Good location. Room was fantastic! Loved it. Staff were extremely friendly. Disappointed the rooftop was constantly closed. It was either too hot or raining or something. Coming from Florida if you closed your rooftop when it was hot you would never be open. And valet was horrible. That needs to be revamped. It took 15-20 min to get your car. If you didn’t have cash you had to tip on the app which was a 5 dollar min plus 1.65 service. So if you get your car out twice in the day that’s another 13 dollars on top of the 32 a day they already charge. Personally I think a bit much for the horrible service there. Half the time they parked the car on the street so you didn’t see it, and had to walk to it. Absolutely needs to be changed. If the hotel had good valet service I would probably give then close to a 10.

The hotel has a unique theme. The game room was a nice bonus. The rooftop pool and restaurant were both great, probably the best feature. The King sweet was roomy and comfortable. The restaurant has good food, and the breakfast buffet had more options than I expected.

It was very clean and the lounge was comfortable. I loved the two rooms within a room family style suite vs what most hotels do which is just a shared door between two standard rooms. The kids even had their own bathroom. Even the bunk beds were comfortable. There was a wedding party staying at the hotel who were a bit rowdy in the lounge but we never heard another guest from our room.

The front desk staff was wonderful. We liked the design and the location. The valet service was extremely friendly and did a great job.

everything was nice. the room was very clean, nice size. bathroom was spacey, front desk clerk the gentleman didn't get his name but he was very nice sharing information with me about the restaurant. helped me get checked in with no problems.